How to report bugs or request features
Help us improve HeyJared by reporting issues and suggesting improvements
Found a bug or have an idea for a new feature? We value your feedback and use it to continuously improve HeyJared. Here's how to report issues and submit feature requests effectively.
Before You Report
Quick Troubleshooting
- • Try refreshing the page or logging out and back in
- • Clear your browser cache and cookies
- • Try using a different browser or incognito/private mode
- • Check if others on your team experience the same issue
Reporting Bugs
Critical Issues (Report Immediately)
- • Can't access your account or login issues
- • Payment or billing problems
- • Data loss or corruption
- • Security vulnerabilities
- • System-wide outages
Contact support immediately for critical issues via our priority support channel.
Standard Bug Reports
For non-critical bugs, provide detailed information to help us reproduce and fix the issue:
- 1Describe the Problem: What went wrong? What did you expect to happen?
- 2Steps to Reproduce: List exactly what you did before the bug occurred
- 3Environment Details: Browser, operating system, device type
- 4Screenshots/Videos: Visual evidence helps us understand the issue
Feature Requests
Use the Feedback Tab
For feature suggestions and ideas to improve HeyJared, please use the feedback tab on the left-hand sideof the application at any time. This is the best way to submit feature requests.
The feedback tab allows you to quickly share your ideas and see what other users have suggested.
How to Submit Reports
For Bugs and Technical Issues
For all bug reports, technical issues, account problems, or general support needs, email us at support@heyjared.ai
- • Include detailed problem description
- • Provide steps to reproduce the issue
- • Attach screenshots or videos if helpful
- • Include your account information and browser details
For Feature Suggestions
Use the feedback tab on the left-hand side of HeyJared at any time to submit feature requests and ideas.
This is the most effective way to suggest improvements and see what others have requested.
Information to Include
Essential Details
Account Information
- • Your email address
- • Account plan type
- • When the issue started
Technical Details
- • Browser and version
- • Operating system
- • Device type (desktop/mobile)
What Happens Next
Acknowledgment (Within 24 Hours)
We'll confirm receipt of your report and provide a ticket number for tracking. Critical issues receive immediate attention.
Investigation (1-5 Business Days)
Our development team reproduces the issue, investigates the cause, and determines the appropriate fix or response.
Resolution & Follow-up
We'll update you on the status and let you know when fixes are deployed. Feature requests are evaluated for our development roadmap.
Priority Levels
| Priority | Examples | Response Time |
|---|---|---|
| Critical | System down, data loss, security issues | < 2 hours |
| High | Major features broken, billing problems | < 24 hours |
| Medium | Minor bugs, UI issues, performance | 2-5 days |
| Low | Feature requests, enhancements | 1-2 weeks |
Thank You for Your Feedback!
Your reports and suggestions help us build a better product for everyone. Related topics: